POLICIES
Privacy and Cookies
PAND13 ("PAND13", "we" or "us") is deeply committed to the relationship of trust we have with you. We strive to give you top quality services on our website pand13.be (the "Platform"), and protecting your personal data is a part of that.
We take your privacy seriously and have developed a set of principles that we adhere to when collecting and processing your personal data. Our "Privacy Cornerstones" can be summarized as follows:
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Openness - We want you to know what information we collect when you use the Platform, and how we use such information.
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Choice - We offer you choices about the different ways your information can be used.
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Integrity - We take reasonable security measures, taking into account the state of the art, to protect the personal data we collect from you when you use the Platform and our Services.
If you want to know more, please contact us.
HOW THIS POLICY APPLIES
This privacy policy ("Privacy Policy") applies to all the personal data we collect, use, share or otherwise process through our activities, both online and offline, which display, link or refer to this Privacy Policy, including the Platform, our official social media pages, our e-mails, our online and offline campaigns, and your conversations or correspondence with our representatives (jointly, the "Services").
This Privacy Policy only relates to the Platform and Services, and not to any other websites or applications for which we include a link or to which we otherwise refer to on the Platform, such as the websites of the boutiques we work with. When you click on such link or otherwise consult such third party website, this Privacy Policy will not control how your personal data is collected and processed on that website. We encourage you to consult the privacy policy of that third party website to better understand how your personal data will be used when you make use of it.
To learn more about how we collect and use your information through the Platform and our Services, we invite you to carefully read this Privacy Policy.
HOW WE OBTAIN PERSONAL DATA
Personal data obtained from you directly - We may obtain your personal data from you directly, for instance when you register for an account on the Platform, when you sign up for our newsletters, when you buy a product from us, fill out a survey or make an enquiry. Personal data we collect via this way may include your name, address, e-mail address, user name and password, telephone number, credit card or other payment information, age, date of birth, gender, product purchase and usage information, user-generated content, posts or other content that you submit on the Platform or on our official social media pages, and any other personal data you provide us with directly. As you will notice, for simply browsing the Platform, we will not ask you to submit to us any personal data.
Personal data collected automatically - Secondly, some personal data may be collected automatically when you visit the Platform, such as information collected by cookies and other technologies. For more information on how we make use of cookies and other automated means of data collection, we refer to the "Cookie" section further in this Privacy Policy.
Personal data we collect this way may include information about your (mobile) device or your type of browser, information about the way you use our Platform, such as details of the web pages you have viewed, the banners and the hyperlinks you clicked on, whether you have opened e-mails sent by us, the websites you have visited before arriving at the Platform, your IP address, information you choose to share by using social media buttons on the Platform, your precise location data (if you have authorized this). If the above information is linked to information that can personally identify you, we will treat such information as personal data.
Personal data obtained from other sources - Personal data collected this way may include information relating to your interests, consumer and market research data, purchase behaviour, publicly observed data or activities such as blogs, videos and user generated content, and any other information that you share about yourself in a public open forum. The trusted business partners with whom we work and who may share your information with us may change over time, but we are committed to building relationships with partners who are dedicated to providing you a safe and satisfying experience.
WHY WE USE YOUR PERSONAL DATA
We may use your personal data for:
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Handling and managing your purchase, for instance to communicate with you with respect to your purchase, to process your payment and to deliver the purchased products;
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Offering you the necessary customer service;
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Verifying your identity and payment card details when you register and/or want to make a purchase on the Platform;
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Giving you the possibility to participate in promotions, contests, surveys and polls;
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Allowing you to share information and ideas on our official social media pages, forums, blogs and other official communication channels, and to participate in social sharing;
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Better understanding your needs in order to provide you with more relevant services and information, analysing and evaluating our corporate activities, developing new services and improving our existing services, conducting market research and audits, identifying user trends and examining the degree of effectiveness of our marketing campaigns and degree of satisfaction of our customers;
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Telling you about our products and services, and sending you promotional messages, such as communications relating to new products, (joint) promotions, savings programs and other programs, relating to our brand and those of our carefully trusted business partners;
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Managing the Platform, and tune the experience and content to your previous activities on the Platform, to maximize the personal experience when you visit the Platform;
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Responding to your requests and enquiries
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Handling any complaints you may have;
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[…].
[Please note that we may create anonymous data records from personal data, by excluding information (such as your name) that make the data personally identifiable to you. We use this anonymous data to analyse our services. We reserve the right to use such anonymous data for any purpose and to disclosure such data to third parties in our sole discretion.]
We only retain your personal data as long as is reasonably required for the purposes mentioned above.
WITH WHOM WE SHARE YOUR PERSONAL DATA
We may share your personal data as follows:
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Within our group and the different business teams belonging to it, we may share the personal data for the purposes set forth in this Privacy Policy;
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With our trusted third party service providers to whom we outsource some of the processing of your personal data, such as [payment service providers, fulfilment centers, transport companies, marketing agencies, market research agencies, hosting and website maintenance providers, etc.]. These third party service providers will contractually be bound to only use such personal data as is strictly necessary to provide their services to us, and only in a manner consistent with this Privacy Policy;
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If another company acquires (part of) our company, business, or our assets, that company may acquire all or part of the personal data collected by us and will assume the rights and obligations regarding your personal data as described in this Privacy Policy. In the unlikely event of an insolvency, bankruptcy or receivership, your personal data may also be transferred as a business asset.
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We may disclose your personal data if we believe in good faith that such disclosure is necessary (i) in connection with any legal investigation, (ii) to comply with relevant laws or to respond to court orders, subpoenas or warrants served on us, (iii) to protect or defend our rights, and (iv) to investigate or assist us in preventing any violation or potential violation of the law, this Privacy Policy, or any applicable terms of use.
Sharing your personal data may imply that your personal data is transferred to third countries, other than the country where you reside, where laws governing the processing of personal data may be less stringent than the laws in your country. Such cross-border sharing of data is only done when this is necessary to fulfil your order or to provide you with the necessary customer services (including support services). By using the Platform and our Services, you expressly agree that your personal data is transferred and processed this way.
We will not share your personal data other than as described here with third parties, without obtaining your explicit consent.
HOW WE PROTECT YOUR PERSONAL DATA
When you register on our Platform, we ask you to create a username and password that you can use to access your information. If you want to change your username or password or cancel your account, click on [“My Account” from any page] and follow the instructions. We ask you to keep your username and password confidential, to ensure that no unauthorised persons may access your account. In case you suspect that your account has been hacked, please get in touch with us immediately via the contact details under "How you can contact us".
We value the trust you have in us, and therefore we have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction or loss, alteration, unauthorised disclosure or access and against all other unlawful forms of use of your data.
[We use [Secure Socket Layer (SSL) technology] to encrypt transmissions of [sensitive] information from your computer to our servers.]
THE CHOICES WE OFFER YOU
With your personal data – like the information you give us to fulfill an order or sign up for an online offer – we will always give you the right to access, change or correct your information and the right to object, free of charge, to the use of your personal data for purposes of direct marketing. You can do this by clicking on [“My Account” from any page on the Platform], where you can access, correct or update your choices and settings regarding personal data if you have created an account with us.
You can also click on the "Unsubscribe" link at the bottom of any promotional email you receive from us, to opt out of receiving email communications from us in the future.
If you have any question or difficulty regarding the exercise of your right to access and correct your personal data or to manage your communication preferences, please get in touch via the contact details set forth below under "How you can contact us".
CHILDREN
The Platform and our Services are not directed towards children and we request children below the age of 16 to not provide personal data through the Platform or Services.
If you are a parent or legal guardian of a child under the age of 16 who has registered on the Platform or who you believe has otherwise provided personal data to us, please get in touch with us via the contact details set forth under "How to contact us" to have this information deleted.
HOW WE USE COOKIES
What are cookies?
A "cookie" is a computer file that acts as an identification card for your computer. When you visit our Platform, unique cookies are placed on your browser. The purpose of the cookie is to distinguish your browser from all other browsers that visit our Platform. Web beacons interact with cookies to read the information contained on them. When you visit our Platform, web beacons will recognise specific cookies that have been placed on your browser. By recognising your browser, we can serve you better. Recognising your browser does not mean that we can identify you by reference to your name, email or other specifically identifiable personal information, because the cookie is only the browser's identification card and not your personal identification card.
To determine whether a cookie is a "first" or "third party" cookie, the domain placing the cookie must be considered. First party cookies are cookies placed by a website that is being visited by the user at the time, e.g. cookies placed by the Platform. Third party cookies are cookies that are placed by a domain other than that of the website being visited by the user. If a user visits a website and another entity placed a cookie through that website, this would be a third party cookie. [On the Platform, both first and third party cookies are used.]
Session cookies allow website operators to link your actions during a browser session. A browser session starts when you open the Internet browser window, and finishes when you close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted. Persistent cookies on the other hand are cookies which remain on your device for the period of time specified in the cookie. [We use both session and persistent cookies.]
What do cookies do?
Cookies do various things. For example, cookies that are essential for the operation of a website will be considered as "strictly necessary cookies". Examples include remembering information provided by you as you move through the Platform. You cannot opt out of these cookies as the Platform cannot function properly without them.
We also use cookies that allow us to remember your preferred country and hold the selections in your shopping bag when you navigate away from the order page and then return to complete the order; because of the cookie, you don't have to start over with your shopping. We consider these types of cookies to be necessary for the successful operation of our Platform and refer to them as "functional cookies".
Using cookies and web beacons, we can also keep track of what pages of our Platform your browser visited and whether you purchased a product. That way we can measure things such as how effective our advertising campaigns have been. We refer to these as "analytic cookies".
In addition, working with third-party advertising companies, the use of cookies enables us to provide you with customised advertisements that we think will be more useful than randomly-generated ads because they are based on your past purchases and page visits to our Platform. We refer to these cookies as "advertising cookies".
A final category of cookies used are cookies to provide access to social media networks, which may collect information in relation to your use of these networks. We have no control over how the social media networks may collect and use your personal data and their use is subject to the social media provider's own privacy policy. We refer to these cookies as "social media sharing cookies".
The specific functional and advertising cookies associated with our Platform change regularly depending on the type of browsing behaviour we are analysing, the third party we have engaged to perform analytics on our behalf or the third-party advertising company we are working with to generate digital behavioural ads.
How can I manage my cookies?
Because cookies and web beacons are the technology generally driving collection of browsing information, you can also typically block cookies to control data collection through your Internet browser. More in particular, for:
Preventing your browser from accepting cookies prevents the collection of your browsing information for purposes of delivering interest-based ads. However, it may also disable or interfere with shopping features on our Platform and other websites that you may visit.
If you want to know more about how cookies work and how to manage or delete them, visit the World Wide Web Consortium's website (or, for third party cookies, visit http://www.youronlinechoices.com/).
HOW WE UPDATE THIS PRIVACY POLICY
We may modify this Privacy Policy from time to time and will post the revised version on the Platform. If we do so, we will update the date at the top of this Privacy Policy. If we make significant changes to our Privacy Policy that materially change our privacy practices, we may also provide you with prior notice of the pending update by other means, such as by contacting you using the email address you last provided us with, or posting a notice on the homepage of the Platform. Please always verify whether you have consulted the latest version of the Privacy Policy.
Your continued use of the Platform and Services equals your agreement to this Privacy Policy and any updates to it.
HOW YOU CAN CONTACT US
If you have any questions or concerns about our Privacy Policy, please contact us by sending an email to webshop@pand13.be.